This Privacy Policy explains how HISIGHTS, operated by HONG KONG HI TANSFERS LIMITED ("HISIGHTS", "we", "us" or "our"), collects, uses, stores, discloses and protects personal data when you access our website, submit an enquiry, make a booking, communicate with us, or use our travel-related services.
HONG KONG HI TANSFERS LIMITED is a company registered in Hong Kong, with its registered address at Room S-V18, 6/F, Vanta Industrial Centre, 2-12 Au Pui Wan Street, Fo Tan, Hong Kong.
We are committed to protecting your personal data in accordance with the laws of Hong Kong, including the Personal Data (Privacy) Ordinance (Cap. 486).
By using our website, submitting information to us, making a booking, or using our services, you acknowledge that we may collect, use and process your personal data in accordance with this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal data collected through our website, online enquiry forms, booking forms, payment and checkout pages, email communications, phone calls, instant messaging applications, customer support channels, social media communications, travel consultation and itinerary planning, transportation, chauffeur, guide, concierge and destination services, and other services provided or arranged by HISIGHTS.
This Privacy Policy does not apply to third-party websites, platforms, payment providers, hotels, airlines, attractions, restaurants, travel suppliers or other independent service providers, even if they are linked from our website or involved in the fulfilment of your booking. Their own privacy policies will apply to their handling of your personal data.
2. Personal Data We May Collect
2.1 Identity and Contact Information
- full name
- title or salutation
- nationality or country/region of residence
- email address
- phone number
- messaging account details
- billing address
- company name, if you are booking for business purposes
2.2 Booking and Travel Information
- pick-up and drop-off locations
- travel date and time
- flight number, train number or ferry details
- hotel or accommodation information
- itinerary preferences
- passenger number
- luggage quantity
- vehicle preferences
- destination preferences
- special requests
- emergency contact information, where necessary
- information about other travellers included in the booking
2.3 Travel Document Information
For certain travel arrangements, local services, ticketing, accommodation, border-crossing services or regulatory requirements, we may need to collect passport information, visa or permit information, identification document information, date of birth, nationality, and other information required by hotels, attractions, transport providers, local authorities or service partners.
We will only request such information where it is reasonably necessary for the relevant service.
2.4 Payment and Transaction Information
We may collect or receive information relating to booking amount, transaction currency, payment status, invoice details, refund details, partial card information or payment reference numbers, and records of payment disputes, chargebacks or failed payments.
We generally do not store full credit card numbers or complete payment authentication details. Card and online payment transactions are usually processed by third-party payment providers.
2.5 Communication Records
- email messages
- enquiry details
- booking instructions
- customer support messages
- call notes
- instant messaging records
- feedback, complaints or reviews
2.6 Website and Technical Information
When you visit our website, we may automatically collect certain technical information, including IP address, browser type, device type, operating system, pages visited, referral source, approximate location derived from technical data, date and time of access, cookie identifiers, and website interaction data.
This information may be collected through cookies, analytics tools, server logs or similar technologies.
2.7 Marketing and Preference Information
- your communication preferences
- travel interests
- preferred destinations
- preferred language
- subscription or unsubscribe status
- marketing consent records
- responses to campaigns, surveys or promotions
3. Required and Optional Personal Data
Some personal data is necessary for us to respond to your enquiry, confirm your booking, arrange services, process payment, provide customer support, manage safety and operational requirements, or comply with legal and regulatory obligations.
If you do not provide the required personal data, we may not be able to respond to your enquiry, confirm your booking, process payment, arrange the requested service, provide customer support, or comply with relevant operational or legal requirements.
Other personal data, such as marketing preferences, optional travel preferences or feedback, may be provided voluntarily.
4. How We Collect Personal Data
We may collect personal data directly from you when you browse our website, submit an enquiry form, request a quotation, make a booking, create or use an account where available, make payment, contact us by email, phone, chat, social media or messaging app, provide travel details or documents, subscribe to newsletters or marketing communications, or provide reviews, feedback or complaints.
We may also receive personal data from travel companions or persons booking on your behalf, corporate clients or travel managers, hotels, venues, drivers, guides or local service partners, payment processors, fraud prevention and security service providers, public sources where lawful and relevant, and other third parties involved in arranging or providing the requested service.
If you provide personal data about another person, you confirm that you have obtained their authorization to provide that information to us and to allow us to use it in accordance with this Privacy Policy.
5. Purposes for Which We Use Personal Data
5.1 Enquiries and Customer Communication
- responding to enquiries
- preparing quotations
- providing service information
- communicating about bookings
- answering questions
- handling customer support requests
5.2 Booking and Service Fulfilment
- confirming bookings
- arranging transportation, chauffeur, guide, travel, concierge or destination services
- sharing necessary information with drivers, guides, local operators and service partners
- preparing itineraries
- coordinating pick-up and drop-off arrangements
- managing delays, changes, cancellations or emergencies
- providing on-trip support
5.3 Payment, Billing and Administration
- processing payments
- issuing invoices, receipts and payment confirmations
- handling refunds
- managing chargebacks and payment disputes
- maintaining accounting and transaction records
- complying with tax, audit and financial reporting requirements
5.4 Safety, Security and Risk Management
- verifying bookings
- preventing fraud, abuse or unauthorized transactions
- protecting the safety of customers, staff, drivers, guides and service partners
- investigating complaints, incidents or disputes
- enforcing our Terms of Service
- protecting our legal rights and business interests
5.5 Legal and Regulatory Compliance
- complying with applicable laws, regulations, court orders or government requests
- responding to lawful requests from regulators, law enforcement agencies, immigration authorities, tax authorities or other public bodies
- meeting record-keeping, reporting or compliance obligations
5.6 Service Improvement and Business Operations
- improving our website, services and customer experience
- training staff and service partners
- analysing service performance
- maintaining internal records
- developing new services
- managing business operations
5.7 Marketing and Customer Relationship Management
Where permitted by law and subject to applicable consent requirements, we may use your personal data to send newsletters, provide travel inspiration and destination updates, inform you about offers, services or promotions, recommend services based on your interests or past enquiries, and invite you to events, surveys or customer feedback activities.
You may opt out of direct marketing communications at any time.
6. Direct Marketing
We will only use your personal data for direct marketing where we are permitted to do so under applicable law and, where required, after obtaining your consent or indication of no objection.
The types of personal data we may use for direct marketing include name, email address, phone number, messaging contact details, travel preferences, booking history, enquiry history and destination interests.
The classes of products and services that may be marketed include private transfers, chauffeur services, hourly car charter services, city-to-city transportation, customized travel services, inbound China travel experiences, destination services, concierge services, travel planning services, and related promotions, packages, memberships or events.
We do not provide your personal data to third parties for their own direct marketing without complying with applicable legal requirements.
You may opt out of direct marketing at any time by using the unsubscribe link in our emails, replying to our message, or contacting us at support@hisights.com. After receiving your opt-out request, we will stop using your personal data for direct marketing within a reasonable time.
7. Disclosure of Personal Data
We will only disclose personal data where we have a legitimate purpose, where disclosure is necessary for service fulfilment, where you have authorized us to do so, or where we are required or permitted by law.
7.1 Service Partners
- drivers
- chauffeur operators
- vehicle suppliers
- guides
- interpreters
- destination consultants
- local travel agencies
- hotels
- restaurants
- attractions
- ticketing providers
- event organizers
- logistics and ground service providers
7.2 Technology and Business Service Providers
- website hosting providers
- cloud storage providers
- booking system providers
- CRM providers
- customer support tools
- email and messaging platforms
- analytics providers
- cybersecurity providers
- IT support providers
7.3 Payment and Financial Service Providers
- payment processors
- banks
- card networks
- fraud screening providers
- accounting and invoicing service providers
7.4 Professional Advisers and Authorities
- lawyers
- accountants
- auditors
- insurers
- regulators
- courts
- law enforcement agencies
- immigration, customs, tax or government authorities
7.5 Corporate Transactions
If we are involved in a merger, acquisition, restructuring, financing, sale of business, transfer of assets or similar transaction, personal data may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.
8. Cross-Border Transfer of Personal Data
HISIGHTS provides and arranges travel-related services across different locations. Your personal data may be transferred to, stored in, accessed from or processed in jurisdictions outside Hong Kong, including Mainland China and other countries or regions where you request services or where our service providers operate.
These jurisdictions may have different data protection laws from Hong Kong.
Where we transfer personal data outside Hong Kong, we will take reasonably practicable steps to ensure that the data is handled securely and only for the purposes described in this Privacy Policy or otherwise authorized by you.
By using our services, you acknowledge that cross-border transfer of personal data may be necessary for us to arrange and fulfil your booking.
9. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools and similar technologies to operate the website, remember user preferences, improve website performance, understand how visitors use the website, measure marketing effectiveness, prevent fraud and enhance security.
Cookies are small data files stored on your device. Some cookies are necessary for the website to function, while others help us improve user experience or analyse website traffic.
You may adjust your browser settings to refuse or delete cookies. However, some website features may not work properly if cookies are disabled.
Where required by applicable law, we will request your consent before using non-essential cookies.
10. Data Retention
We will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing services, handling customer support, complying with legal, accounting and tax requirements, resolving disputes, preventing fraud and enforcing agreements.
The retention period may vary depending on the type of data and the purpose of processing.
When personal data is no longer required, we will take reasonably practicable steps to delete, anonymize or securely destroy it, unless retention is required or permitted by law.
11. Accuracy of Personal Data
We take reasonably practicable steps to ensure that the personal data we hold is accurate, complete and up to date for the purposes for which it is used.
You are responsible for providing accurate and complete information, especially for bookings, travel documents, flight or train details, contact details, passenger information and payment information.
You should notify us as soon as possible if any information you have provided is inaccurate, incomplete or outdated.
12. Security of Personal Data
We take reasonably practicable steps to protect personal data against unauthorized or accidental access, processing, erasure, loss, use, modification or disclosure.
Our security measures may include access control, password protection, encryption where appropriate, secure data storage, staff confidentiality obligations, supplier confidentiality arrangements, internal policies and procedures, system monitoring and risk management.
However, no website, internet transmission, email, messaging platform or electronic storage system is completely secure. You should take care when transmitting personal data online and should not send sensitive documents through unsecured channels where avoidable.
13. Children's Personal Data
Our services are generally intended for adults or persons making bookings on behalf of travellers.
We do not knowingly collect personal data from children without appropriate authorization from a parent, guardian or responsible adult.
If a booking includes children, the adult making the booking is responsible for providing the necessary information and confirming that they have authority to do so.
14. Your Rights
Subject to applicable law, you may have the right to request access to personal data we hold about you, request correction of inaccurate personal data, withdraw consent where processing is based on consent, opt out of direct marketing, and ask questions about how your personal data is handled.
Requests for access to or correction of personal data should be made in writing using the contact details in this Privacy Policy.
We may take reasonable steps to verify your identity before responding to a request. We may also charge a reasonable fee for handling a data access request where permitted by law.
15. Links to Third-Party Websites
Our website or communications may contain links to third-party websites, platforms, payment pages, booking systems, maps, social media pages or service providers.
We are not responsible for the privacy practices, content or security of third-party websites or platforms. You should review their privacy policies before providing personal data to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on our website with the updated date. Any changes will take effect when the updated Privacy Policy is published, unless otherwise stated.
Your continued use of our website or services after an updated Privacy Policy is posted means that you acknowledge the updated version.
17. Contact Us
If you have any questions about this Privacy Policy, our handling of personal data, or if you wish to make a data access, correction or direct marketing opt-out request, please contact us at:
HISIGHTS / HONG KONG HI TANSFERS LIMITED Room S-V18, 6/F, Vanta Industrial Centre 2-12 Au Pui Wan Street Fo Tan, Hong Kong Email: support@hisights.com
Please mark your request with the subject line: Privacy Request.