Privacy Policy
How HISIGHTS handles information submitted through our website, forms, email, and messaging channels.
This Privacy Policy explains how HISIGHTS collects, uses, and protects information from international travelers who contact us, download checklists, request trip planning, or communicate with us about China travel services.
What data we collect
We may collect your name, email address, phone or WhatsApp contact, nationality or country of residence, travel dates, arrival city, group size, trip interests, budget range, support needs, and messages you submit through our forms or direct communication channels.
How we use your data
We use your information to respond to enquiries, send requested checklists or travel preparation materials, prepare proposals, coordinate selected services, improve our website, and communicate about relevant HISIGHTS services you requested or showed interest in.
Email newsletter and checklist downloads
If you request a checklist or subscribe to updates, we may send practical China arrival tips and related service information. You can unsubscribe or ask us to stop contacting you at any time.
Form submissions and WhatsApp contact
Information submitted through trip forms, checklist forms, email, WhatsApp, or other messaging tools is used to understand your request and provide appropriate follow-up. Messaging platforms may process your data according to their own privacy terms.
Payment processors and third parties
If you proceed with a paid service, payment may be handled by independent payment processors such as card processors, PayPal, banks, or other providers. HISIGHTS does not store full card details. Third-party providers operate under their own terms and privacy policies.
Analytics tools and cookies
We may use cookies, analytics tools, and similar technologies to understand website usage, improve content, measure enquiries, and maintain site performance. You can control cookies through your browser settings.
Data retention
We keep enquiry and booking-related information only as long as needed for communication, service delivery, legal, accounting, operational, or reasonable business purposes.
How to request deletion
You may request access, correction, or deletion of your personal information by contacting us. We may need to retain limited records when required for legal, security, accounting, or dispute-resolution reasons.
Contact
For privacy questions or data requests, contact hello@hisights.com.